How do I adjust the name on an order?

Can I change name for the shipping address for my order?

Yes, there is no issue with changing the name associated with the shipping address. Whether the name is incorrect, misspelled, or if you intend to send the order to your client's residence, please contact us at 1-800-394-4020. Our sales team will be pleased to assist you with this modification.

Please be advised that we must be informed of this detail promptly. The optimal timeframe to notify us of any changes is within the first 24 hours. After the courier has received your order or an order label has been generated, we will no longer be able to accommodate these requested changes. 

Can I change the name for the billing address for my order?

No, the only name that should be provided for the billing address is that of the individual making the purchase, for verification and fraud prevention purposes. 

Can I have the name removed from my shipping or billing address?

No, a name is required when providing the shipping or billing address for a purchase. If the name is omitted from the shipping address, the courier will be unable to verify that you are the intended recipient of the order. Regarding the billing address, it is not possible to place an order without providing a name. The name provided must match the name on the card of the individual making the purchase.