Purchasing from Retailers and Third-Party sellers

Third Party Sellers & Retailers

Third party sellers and retailers are other businesses that may sell Victory Range Hoods products through their store or website.
 

Who sells VICTORY brand range hoods*?

• Amazon
• Ben's Appliance
• Best Buy
• The Brick
• Etsy
• The Home Depot
• Peterborough Appliances
• Rona
• Rise
• TA Appliances
• Walmart
• Wayfair
• Home Outlet Direct
• Backyard Provider
• The Range Hood Store
• Home Outlet Direct

*Please be sure to check out collaborators list on the website for the most up to date information in your area.

Why purchase direct from Victory Range Hoods?

When you acquire parts from Victory, any necessary returns or requests may be processed directly through our company. This ensures that you will receive responses to your inquiries within 24 hours from our support team, as well as faster shipping and prompt replies. If you purchase a range hood from the third party sellers you MUST contact the third party seller before contacting us. Once you contact them, they should be contacting us for you.

Do you price-match Retailers & Third-party sellers?

Yes! If you happen to find a lower price on a retailer or third-party seller's website, please follow the steps below to request a price-match for a new order (this only applies to new orders):

1. Use this link to create a support ticket here.
2. Request that you would like a price match, please include the information below on the ticket created.

• Order Number
• Link to website listing with lower price
• Shipping/billing address 

Inquiring about a retailer or third-party order?

In the event that your VICTORY brand range hood from a reseller is missing, please refrain from contacting Victory Range Hoods directly as we do not have access to retailer or third-party orders.

As the manufacturer and supplier, our staff only has limited information in the system regarding any orders from third parties. 

How to proceed with any order troubles via third-party:

Please follow the steps provided below if your order is not delivered yet or if you have order questions:

1. Contact the third party seller, if no assistance is provided get your order number and tracking number, and a copy of your original receipt.
2. Contact the courier to ask for the status of your order, if the courier does not know, proceed to the next step
3. Create a support ticket here providing your full name, order number, tracking number, and original receipt

If these steps are followed, our management team will personally contact any relevant distributors in an effort to find out more information about the third party order. As long as a support ticket is created, our team will be in touch with you within 1-2 business days.