Shipping FAQ

Shipping & Delivery

Do you ship across Canada and the United States?

Yes, we ship across all of Canada and the USA with a few exceptions. For more details about where we ship and shipping times please read our Shipping Policy.

Will I be charged any tariffs, duty, tax or clearance feed at customs?

No, you will not be charged any clearance fees as Victory Range Hoods absorbs 100% of any customs fees associated with your order.

Can I cancel my order even though it has shipped?
Orders can only be cancelled if they have not shipped yet. If an order has shipped, it cannot be stopped or cancelled and any returns will need to follow our Return Policy

Do you offer free shipping?
Yes. All of our range hoods have free shipping within Canada and the USA with a few exceptions. Any accessories sold separately are not included in our free shipping promotion. For more information please read our Shipping Policy

How do I qualify for free shipping?
All range hoods offer free shipping!

How long will it take for my order to arrive?
USA Orders: Orders shipped to the USA typically arrive within 5–7 business days, depending on your location and selected shipping method.

Canadian Orders: Orders shipped within Canada generally arrive within 3–5 business days.

Please note: These timeframes are estimates. Weather, holidays, and other factors may affect delivery times. You can track your order with the tracking number provided once your item ships for the most up-to-date status.

Do you offer expedited shipping options?
We offer 3 Day express shipping on select hoods for an additional fee. This fee varies based on product. Please add an item to cart with your zip code or postal code to check the available shipping options.

Can I change my shipping address after placing an order?
Once an order is placed, please email us within 24 hours with the correct shipping address. If the item is already in transit we are unable to change the delivery address.

Can I delay shipping?
No. As soon as you place your order, the item is sent to our team for processing. Shipping labels are created quickly and most items are shipped within 24 hours.

Can I ship to a P.O. Box?
All range hoods must be shipped to a residential or business address. We cannot ship to P.O boxes.

What happens if my order is lost during shipping?
If your item is lost during shipping, please follow these steps:

#1 - Check the Tracking Information: First, confirm the item's status through your tracking details, as it may provide updates or indicate delays.

#2 - Contact the Shipping Carrier: Reach out to the carrier directly with your tracking number. They may provide more detailed information or help initiate a claim.

#3 - Notify Our Customer Support: If the carrier cannot resolve the issue, contact our customer support team as soon as possible. Provide your order number and any relevant tracking details. We’ll work with you and the carrier to investigate and help arrange a replacement, refund, or other suitable solution.

What happens if my order arrives damaged?
Any damages and/or missing parts must be reported to us within 2 weeks of delivery, for more information please read our Damage Policy

How do I know when my order has been shipped?
You will receive email confirmation once your item has been scanned by the courier that your item is in transit.

What carriers do you use for shipping?
All of our items ship via UPS or FedEx. Smaller packages ship with Canada Post or USPS.

Will all items in my order ship together?
All items will be shipped together unless one or more items are placed as a Pre-Order.

Are there any regions or countries you don’t ship to?
We ship all across North America, including Hawaii and Alaska. We do not ship to Puerto Rico.

What should I do if my tracking information hasn’t updated?
If your tracking information has not updated, it is likely your item is still processing in our warehouse. If the item has shipped and tracking has activated, please allow 3 business days to see an update.

Can I schedule a specific delivery date or time?
No, the courier will alert you with the most accurate arrival date. Please check your tracking number for all newest updates.

Will I have to sign for my delivery?
USA Shipments: All shipments sent to the USA require a signature upon delivery.

Canadian Shipments: Larger items in Canada may require a signature. Please check your tracking information, as it will indicate whether a signature is needed.

Can I remove the signature on my order once it has shipped?
No. Once an order has shipped and is in transit, the signature requirement cannot be removed.

Can I request a delivery with no signature?
Yes. Add a note at check-out and reply to your order confirmation. If you request a no signature delivery, you will need to take full responsibility for any loss or damage in transit.

Where do your products ship from?
We ship most orders from BC, Canada. Some orders may ship from ON, Canada or WA, USA depending on the delivery location.

Are there duties, clearance fees, or tariffs on your products and deliveries?

No. You will not be charged any additional duties, clearance fees, customs taxes, or tariffs on your order. Any fees associated with the shipment are 100% absorbed by Victory Range Hoods Inc.

Does free shipping apply to clearance and final sale items?

Yes, we offer free shipping on all range hoods.

Can you hold the item before it ships if I don't need it right away?

No, recent changes to our shipping conditions have made it impossible for our team to hold orders after label creation. Please make sure to purchase the range hood of interest closer to the installation date or please make sure you have a location to store your order as needed

I won't be home to receive my delivery, can you hold it for pick up?

If your item is shipping with UPS and you prefer to have it held at a local UPS location for pick-up, follow the procedure below:

1. Wait for one failed delivery attempt
2. Go to the UPS website and track your package after the delivery is missed once
3. Use the online UPS portal to request a Hold for Pick-Up on your item
4. UPS will hold the item for up to 5 business day, but no more
5. Ensure to pick up the item on time to avoid an unauthorized return