FREE & EASY Returns¹

Subject to return criteria²

• Login to begin a Return Request
• Item must be in the original condition with original packaging, free from any installation marks
• A return must be officially requested through your account within 30 days of the delivery date
• Must adhere to the return criteria below
• If return criteria is not met, return will be rejected
• FREE Return Offer is limited to 1 range hood per account

Order cancellations

• Order can be cancelled during the processing stage
• Contact us with 24 hours of placing the order
• Shipped items cannot be cancelled
• Once an item ships, the address cannot be changed

Price Protection Policy

• Only applicable to orders that have not shipped
• Requests apply to the listed website price (excluding Discount Codes)
• If a promotional price was applied originally, price protection does not apply for future promotions
• For further details, please visit the Price Protection page.

Processing Time

• 3-5 Business days
• All returns are subject to inspection
• All returns must be approved

Waived Fees

• Re-stock and shipping fees are waived on items that meet the Return criteria²
• Returns could be charged a re-stocking fee (or a refund might not be issued) if the item does not follow the Return criteria²

Parts & Custom orders

• Parts, special orders, custom orders are Final Sale
• Refunds are not offered on replacement parts and custom items
• Returns are not accepted on replacement parts and custom items

Not accepted - No returns (Exceptions to the policy)

• Returns after thirty (30) days
• Installed or used products
• Scratch & dent products
• Clearance items
• Items without the original packing materials
• Replacement Parts, and Custom Orders, and some Accessories
• Modified items

²Return criteria

A valid receipt from Victory Range Hoods is provided.

Product is not installed and is unused.

Free of installation marks, scratches and/or dents of any kind.

In its original box with all packing materials and installation hardware.

Return is processed within thirty (30) days of the delivery date.

¹LTL Shipments and Large range hoods 42"+ may not qualify for Free Shipping on returns.